Ruthless Prioritization

As product folks, we are asked to drive value and in order to do this we need to be somewhat ruthless about what we do, and consequently what we do not do. I always refer to this as 'ruthless prioritization' but it's not quite as antagonistic as it sounds.

Why does it feel ruthless?

I want to address why it often feels ruthless or downright "icky" for us to prioritize work this way:

  • You are saying no, possibly a lot: you might feel like a killjoy as you constantly re-focus your peers on the less fun stuff that you might need to achieve. Or, this could lead to difficult conversations and/or escalations (depending on the type of company you work at).
  • You are ignoring known customer or operational pain points: this one took me a while to overcome; you know your customer, you empathize with your customer and so when you see something wrong, you desperately want to fix it. In this case, you can't — and that's okay, you will run yourself ragged if you aim for perfection.

What does it mean to be ruthless?

While being ruthless is associated with not showing compassion, I'd argue that in this case, it's about taking the passion out of it for a second. Continue reading "Ruthless Prioritization"

The importance of feedback in user experiences

I wrote this piece on Medium first about my work as a Product Manager:

I work in a large room that’s offset from a larger and more public area. The room is locked, so that only people who work for my company can enter as long as they have an ID badge with the appropriate permissions assigned. There are two doors through which one can enter the room. These doors can be opened by anyone from the inside of the room, but you must first push a red button adjacent to the door.

Buzzers
Buzz Me by Jen Gallardo

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Let’s Just Start Over or: How I Learned to Stop Worrying About the Product and Comfort a Cranky Stakeholder

I wrote this piece on Medium first about my work as a Product Manager:

Last week, colleague walked over to my desk to ask me about the product I just started working on. And by started to work on, I mean I inherited this product in part because there was some significant “clean-up” needed and rumor has it that I’m good with fixer-uppers. His question to me was, “How about we just start over?” In short, stating that he’d almost rather walk away from this dumpster-fire mess than somehow try to put out the embers and make something of the leftover half-burned pieces of fresh garbage. Well, this isn’t exactly what he meant but that’s probably how I felt when I heard the question and realized the hole I now needed to climb out of.

Bonfire at Night
Bonfire #8 by Jen Gallardo

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